Privacy Policy – Mairah AI Systems

Effective Date: May 19th, 2025. 

1. Introduction

Mairah AI Systems is committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have in relation to your data. This policy applies to visitors, prospective clients, and platform users.

2. Information We Collect

We collect limited personal and business information that helps us deliver our services, including:

• Name, email address, phone number, and company details

• Information submitted through scheduling forms or client inquiries

• Website usage data (device type, IP address, browser metadata)

• Data exchanged within secure client portals (e.g., project updates, agreements)

3. How We Use Your Data

We use your information to:

• Provide services, manage client relationships, and fulfill contractual obligations

• Schedule meetings and send necessary communications

• Monitor website performance and improve user experience

• Maintain legal, financial, and operational records as required by law

4. Sharing and Third-Party Access

We do not sell your personal data. We only share information with trusted vendors and systems that are SOC 2 and/or ISO 27001 compliant, including:

• Infrastructure providers (e.g., secure hosting, network security, backup systems)

• Communication and scheduling tools (e.g., email, video conferencing, appointment booking)

• Project management and billing systems (e.g., CRM, invoice processing)

All vendors are contractually bound to data protection standards and confidentiality.

5. Data Security

We implement security best practices, including HTTPS, encryption in transit (TLS 1.3), access restrictions, and secure third-party integrations. Only authorized personnel have access to your data.

6. Cookies and Tracking

We may use cookies and third-party analytics tools to understand website usage and enhance functionality. Users can manage cookie preferences through their browser settings.

7. Updates to This Policy

We periodically review and update this policy. Updates will be posted on this page with a revised effective date.

8. Notice for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect and how we use it
  
  
  

• The right to request access to and deletion of your personal data
  
  
  

• The right to opt out of the sale or sharing of personal information (note: we do not sell or share your data)
  
  
  

• The right to non-discrimination for exercising these rights

9. Your Rights

You may request to access, correct, or delete your data by contacting: Security@mairahaisystems.com. We may ask you to verify your identity before responding to your request.